📊 BLS Official Data · May 2025 Release
Customer Service Representatives Salary in the United States (2026)
Based on U.S. Bureau of Labor Statistics data · Updated 2026 · Very High Demand
Average
$44,680
per year
Median
$41,280
per year
Hourly
$21.48
per hour
Salary Range & Percentiles
Pay distribution across experience levels
10th Percentile — Entry Level$31,150
25th Percentile — Junior$38,630
50th Percentile — Median$41,280
75th Percentile — Senior$55,460
90th Percentile — Top Earners$61,346
💡 The top 10% of Customer Service Representativess earn $61,346 or more per year. Entry-level professionals can expect to start around $31,150, with significant growth over the first 5 years.
Salary Growth Trend (2021–2026)
Six-year compensation trajectory
$37.6k
2021
$38.9k
2022
$40.3k
2023
$41.7k
2024
$43.2k
2025
$44.7k
2026
📈 Customer Service Representatives salaries have grown 3.5% year-over-year. Since 2020, the average salary has increased by approximately $7,061.
Salary by State
Geographic salary comparison
| State | Avg Salary | vs National | Demand |
|---|---|---|---|
| Hawaii | $69,254 | +55.0% | Very High |
| District of Columbia | $67,914 | +52.0% | Very High |
| California | $63,446 | +42.0% | Very High |
| New York | $61,658 | +38.0% | Very High |
| Alaska | $58,978 | +32.0% | Very High |
| Massachusetts | $58,084 | +30.0% | Very High |
| New Jersey | $57,190 | +28.0% | Very High |
| Washington | $55,850 | +25.0% | Very High |
| Connecticut | $54,510 | +22.0% | Very High |
| Maryland | $51,382 | +15.0% | Very High |
| Rhode Island | $51,382 | +15.0% | Very High |
| New Hampshire | $50,935 | +14.0% | Very High |
| Oregon | $50,042 | +12.0% | Very High |
| Colorado | $49,148 | +10.0% | Very High |
| Virginia | $49,148 | +10.0% | Very High |
| Vermont | $48,254 | +8.0% | Very High |
| Delaware | $46,914 | +5.0% | Very High |
| Illinois | $46,914 | +5.0% | Very High |
| Maine | $45,574 | +2.0% | Very High |
| Nevada | $45,574 | +2.0% | Very High |
| Minnesota | $44,680 | +0.0% | Very High |
| Utah | $44,680 | +0.0% | Very High |
| Arizona | $44,233 | -1.0% | Very High |
| Pennsylvania | $44,233 | -1.0% | Very High |
| Florida | $43,786 | -2.0% | Very High |
| Montana | $42,446 | -5.0% | Very High |
| Texas | $42,446 | -5.0% | Very High |
| Georgia | $41,552 | -7.0% | Very High |
| Idaho | $41,552 | -7.0% | Very High |
| Wyoming | $41,552 | -7.0% | Very High |
| North Dakota | $41,106 | -8.0% | Very High |
| Wisconsin | $41,106 | -8.0% | Very High |
| North Carolina | $40,659 | -9.0% | Very High |
| Michigan | $40,212 | -10.0% | Very High |
| Louisiana | $39,318 | -12.0% | Very High |
| Nebraska | $39,318 | -12.0% | Very High |
| New Mexico | $39,318 | -12.0% | Very High |
| Ohio | $39,318 | -12.0% | Very High |
| South Carolina | $39,318 | -12.0% | Very High |
| Tennessee | $39,318 | -12.0% | Very High |
| Alabama | $38,872 | -13.0% | Very High |
| Missouri | $38,872 | -13.0% | Very High |
| South Dakota | $38,872 | -13.0% | Very High |
| Iowa | $38,425 | -14.0% | Very High |
| Indiana | $37,978 | -15.0% | Very High |
| Kansas | $37,978 | -15.0% | Very High |
| Oklahoma | $37,531 | -16.0% | Very High |
| Arkansas | $37,084 | -17.0% | Very High |
| Kentucky | $37,084 | -17.0% | Very High |
| Mississippi | $35,744 | -20.0% | Very High |
| West Virginia | $34,850 | -22.0% | Very High |
What Factors Affect Customer Service Representatives Salary?
Key factors affecting compensation
A Customer Service Representatives's salary is influenced by several key factors including geographic location, years of experience, employer type, and educational background. States with higher costs of living — such as California, New York, and Washington — typically offer 20–40% higher salaries than the national average to compensate for living expenses.
Experience plays a major role in compensation. Entry-level Customer Service Representativess typically earn $31,150–$38,630 per year, while senior professionals with 10+ years of experience can command $55,460–$61,346 annually. Specialization and advanced certifications can further boost earning potential.
Employer size also matters. Large corporations and government agencies tend to offer more competitive packages including benefits, retirement plans, and bonuses. The Customer Service Representatives role currently has very high demand in the job market with a 3.5% growth rate, making it one of the steadily growing careers in the Business sector.
🏛️ U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics (OES) · May 2025
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Frequently Asked Questions
Common questions about this salary
-
What is the average salary for a Customer Service Representatives?The average salary for a Customer Service Representatives in the United States is $44,680 per year, with a median of $41,280.
-
What is the starting salary for a Customer Service Representatives?Entry-level Customer Service Representativess typically earn between $31,150 and $38,630 per year depending on location and employer.
-
What state pays Customer Service Representativess the most?California, New York, and Washington typically pay Customer Service Representativess the highest salaries due to high cost of living and strong job markets.
-
How much does a Customer Service Representatives make per hour?Based on the average annual salary of $44,680, a Customer Service Representatives earns approximately $21.48 per hour (based on 2,080 working hours/year).
-
Is Customer Service Representatives a good career in 2026?Yes — the Customer Service Representatives role has very high demand with 3.5% year-over-year salary growth, indicating a strong and growing career path.
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