Customer Service Representatives Pay Range in Massachusetts
Pay distribution across experience levels
- 10th Percentile — Entry Level$35,440
- 25th Percentile — Junior$41,500
- 50th Percentile — Median$49,120
- 75th Percentile — Senior$61,090
- 90th Percentile — Top Earners$74,880
Half of Customer Service Representatives in Massachusetts earn more than $49,120. The top 10% make $74,880 or more, while entry-level workers start around $35,440.
Customer Service Representatives in Massachusetts: Key Facts
Source: BLS OEWS May 2025
- Massachusetts ranks 4th of 51 states for Customer Service Representatives pay, at $52,750 per year (13.2% above the U.S. average of $46,590).
- 49,990 people work as Customer Service Representatives in Massachusetts — 1.9% of all U.S. Customer Service Representatives jobs.
- Location quotient 0.82: Customer Service Representatives jobs are less concentrated in Massachusetts than in the U.S. overall.
- Pay range: the lowest-paid 10% earn under $35,440; the top 10% earn over $74,880.
- Hourly equivalent: $25.36 per hour (2,080 hours/year).
- The highest-paying state is California at $54,640.
- Among business jobs in Massachusetts, Personal Financial Advisors pays the most ($172,430).
Customer Service Representatives Job Market in Massachusetts
Key factors affecting compensation
Massachusetts's key industries are Healthcare, Education, Technology, and its job market is rated very strong. Customer Service Representatives here earn $52,750 on average, placing the state 4th nationally.
With a cost-of-living index of 1.3 (U.S. = 1.00), a Massachusetts salary of $52,750 is roughly equivalent to $40,577 at the national average cost of living.
Compared with nearby states in the pay ranking, California ($54,640), Washington ($54,140), District of Columbia ($53,850) are the closest alternatives for Customer Service Representatives weighing a move.
U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics (OES) · May 2025
Other Business Jobs in Massachusetts
Related career salary benchmarks
- Personal Financial Advisors $172,430/yr Massachusetts +226.9% vs this role
- Management Analysts $147,080/yr Massachusetts +178.8% vs this role
- Financial and Investment Analysts $129,680/yr Massachusetts +145.8% vs this role
- Financial Examiners $121,700/yr Massachusetts +130.7% vs this role
- Project Management Specialists $120,970/yr Massachusetts +129.3% vs this role
- Loan Officers $118,390/yr Massachusetts +124.4% vs this role
- Market Research Analysts $108,600/yr Massachusetts +105.9% vs this role
- Compliance Officers $108,310/yr Massachusetts +105.3% vs this role
Frequently Asked Questions
Common questions about this salary
What is the average Customer Service Representatives salary in Massachusetts?
The average Customer Service Representatives salary in Massachusetts is $52,750 per year (median $49,120), which is 13.2% above the national average of $46,590.
How does Massachusetts rank for Customer Service Representatives pay?
Massachusetts ranks 4th out of 51 states. The highest-paying state is California ($54,640/yr).
How much do entry-level Customer Service Representatives make in Massachusetts?
The lowest-paid 10% of Customer Service Representatives in Massachusetts earn about $35,440 per year and the 25th percentile is $41,500.
How much do Customer Service Representatives make per hour in Massachusetts?
About $25.36 per hour, based on the $52,750 annual average and 2,080 working hours per year.
How many Customer Service Representatives work in Massachusetts?
BLS counts 49,990 Customer Service Representatives jobs in Massachusetts (OEWS May 2025).
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