📊 BLS Official Data · May 2025 Release

Customer Service Representatives Salary in Massachusetts (2026)

Massachusetts · 30.0% above national average · Very High Demand

Average
$58,084
per year
Median
$53,664
per year
Hourly
$27.93
per hour
📅 Dataset: OES May 2025
🔄 Published: May 2026
📍 Coverage: All 50 States + DC
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Salary Range & Percentiles
Pay distribution across experience levels
10th Percentile — Entry Level$40,495
25th Percentile — Junior$50,219
50th Percentile — Median$53,664
75th Percentile — Senior$72,098
90th Percentile — Top Earners$79,749
💡 Top-earning Customer Service Representativess in Massachusetts make up to $79,749 per year. The job market in Massachusetts is rated very strong, with key industries including Healthcare, Education, Technology.
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Salary Growth Trend (2021–2026)
Six-year compensation trajectory
$48.9k
2021
$50.6k
2022
$52.4k
2023
$54.2k
2024
$56.1k
2025
$58.1k
2026
📈 Customer Service Representatives salaries in Massachusetts have followed the national trend with 3.5% annual growth. The strong demand in Massachusetts's job market supports continued salary increases.
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Customer Service Representatives Salary by City in Massachusetts
Geographic salary comparison
CityAvg Salaryvs NationalDemand
Boston $84,222 +45.0% Very High
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Customer Service Representatives Job Market in Massachusetts
Key factors affecting compensation

Massachusetts is home to a very strong job market for Customer Service Representativess. The state's key industries — Healthcare, Education, Technology — generate significant demand for skilled professionals. At $58,084 per year, Massachusetts's Customer Service Representatives salaries are 30.0% higher than the national average.

The cost of living in Massachusetts (index: 1.3) justifies the higher pay scale. Entry-level professionals in Massachusetts can expect to earn $40,495–$50,219, while experienced Customer Service Representativess can command $72,098–$79,749.

Looking ahead, the Customer Service Representatives profession in Massachusetts is projected to grow at 3.5% annually. Major employers are actively hiring, and the state's investment in Healthcare continues to drive new opportunities for qualified candidates.

🏛️ U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics (OES) · May 2025
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Compare with Similar Jobs
Related career salary benchmarks
Frequently Asked Questions
Common questions about this salary
  • The average Customer Service Representatives salary in Massachusetts is $58,084 per year in 2026, which is 30.0% above the national average of $44,680.
  • Major metro areas typically pay Customer Service Representativess the highest wages in Massachusetts due to higher costs of living and competitive job markets.
  • Massachusetts has a very strong job market with major industries in Healthcare, Education, Technology. This makes it one of the better states for Customer Service Representatives employment.
  • At $58,084/year, Massachusetts Customer Service Representatives salaries are 30.0% higher than the national average of $44,680/year.